FAQ

  • We ship rolled prints worldwide. 
  • We accept Credit Card, PayPal and many other payment methods. 
  • Every print is custom made.  
  • For more information on our policies, please visit our Policies in the 'Fine Print' section.  
  • We cater to all clients and customers. If you have a specific request feel free to contact us at hello@printsagainstpoverty.org 

 

 ABOUT US 

Where are you based? 

We are an Australian based Not For Profit Organisation with members living and working out of Perth and Sydney. Our head office is in South Perth, Western Australia. Due to the nature of our business, and the glorious invention that is the internet, we’ve made lasting relationships with printers and artists globally and have loved the process of expanding the scope of our platform to cater for artists internationally. 

Why did you start Prints Against Poverty? 

In March 2020, a pandemic began to sweep across the worldArtists Against Poverty, an organisation fighting extreme poverty through creating platforms for artists and empowering change-makers to generate microfinance funding, had to rethink its primarily event-based model it relied upon since 2014Prints Against Poverty was born out of an idea of a digital platform for the global artist community to unite in sharing their creativity while generating funds to fight extreme poverty in the Asia Pacific Region.  

How does Prints Against Poverty work?   

All artists on Prints Against Poverty have partnered with us on our mission fight extreme poverty. We like to keep it honest. When a customer buys a print, the artist keeps 25% of that sale and 100% of profits are donated to microfinance projects through our project partner, Opportunity International Australia. We currently focus on small villages in the East Nusa Tenggara region of Indonesia. 

 

PRINTING 

What is your printing process? 

Each artist has an individualised process, due to different demands and expectations of that artist. Briefly, our team receives orders from customers in your community and works to execute those orders as efficiently as possible. Once an order has been received, we contact the printing partner most suitable to create that order. For example, if an order is placed from a customer from an Australian address, that order is then delivered to one of our partners operating within Australia - this reduces shipping costs and delivery times. The print will always be printed using materials specified in product descriptions and previously agreed upon with the artist. Once the print has been created on demand, and has been successfully delivered to the customer, the order will be fulfilled, and the artist will be notified.  
 
Are prints identical to what I see on the screen? 

Usually the colours you see on screen have been optimised to be viewed on electronic devices, so final prints and prints seen on screen may have very subtle variations. Images displayed on screen have also been compressed to minimise web-page load times and to prevent plagiarism. The final prints a customer will receive have been created using the original and high-quality JPG or TIFF files that are held securely on our back end. 

 

PRICING & PAYMENT 

How will my artwork be priced? 

We offer different pricing tiers, depending on what you as the artist deem suitable for your community. We have a number of artists who expect their work to be printed on higher quality papers and materials, meaning their base cost of the artwork is set at a higher price. Some artists prefer their artwork to be sold on materials that are more affordable for their community, and instead aim to sell higher volumes at lower cost prices to reach similar monthly profits. This can be discussed personally with our team. Each artist is dealt with on a personal level and the team at Prints Against Poverty will work to reach your desired outcome. 
 
How do I get paid? 

Prints Against Poverty pays out our artists' balance through PayPal or bank transfer once an order has been completed. Payments for the artwork sold will be paid in the first week of each month, for the month previous. 
 
What kind of materials do you use? 

This can be discussed on a need-to-know basis when setting up your store. Prints Against Poverty uses a wide variety of papers; HahnemühleFineArt papers, Ilford papers, Canson papers, Photo Satin papers, Bockingford, Aquarelle watercolour papers and varying inks and printers. This is decided by the pricing tier, and printing expectations of the artist, as well as the capabilities of the printers being used. Prints will always be made with materials expected by artists and customers.   

 

SECURITY & GUARANTEES 

What's happening with my files? 

Upon signing up with Prints Against Poverty, you will be sent a private and secure dropbox link. You will then deposit the highest quality JPG or TIFF files preferably saved in sRGB colour profiles. These finished files will be kept on the backend and used to fulfill orders. The images that will appear on your store will be compressed slightly to achieve faster load times and reduce the risk of plagiarism from your site. Unfortunately, we cannot totally prevent internet users from downloading your images without paying, but we can ensure they do not get a finished product. You can deposit as few or as many files as you wish to upload to your store, but we do recommend a minimum of 9 and a maximum of 25 to ensure a high-quality portfolio for your customers to choose from. 
 
Will my work be sold elsewhere? 

Your work will never be sold elsewhere by Prints Against Poverty. We do have the right to post your material on our other social media platforms, but credit to the original owner will always be given.   

 

SHIPPING & RETURNS

What are your shipping estimations? 

As artists, customers, and printers can be located anywhere in the world, shipping estimations and costs can vary. All prints purchased are custom made. This means that shipping times mentioned are only estimates. Our team works towards having your work printed, packed and delivered in the most efficient and time sensitive way possible. To do this we have partnered with a number of printers around the world, meaning a printer closer to your delivery address and/or the artists address will be used to reduce shipping costs and time-frame estimations.  Below is a rough guide of shipping times worldwide. Please note, that while we try our upmost to stick to these estimates, we cannot 100% guarantee that products will be delivered within the time frames allocated.

What is your returns policy?

As our prints sold through Culture Prints are made to order, there is a no Returns Policy. Prints may only be returned if they have been damaged in transit and we must be notified via sending an email to hello@printsagainstpoverty.org within 24 hours of receiving the print/s. 
 
What happens with returns or shipping costs? 

Returns and any unexpected shipping costs will be entirely covered by Prints Against Poverty, so artists should not have any concerns regarding this process. Returns are only accepted if the item has been damaged in transit - Prints Against Poverty does not accept any returns based on personal preference, as all prints have been custom made upon request.  
 
How are my prints packaged? 

Rolled Prints are shipped worldwide with free shipping on orders over $150 in a reinforced mailing tube, providing security and protection for the artwork. Framed prints are shipped worldwide but may be subject to higher delivery costs due to size and weight restrictions. They will be securely packaged with padding and wrapping to prevent damages by our printing partners.  

Will there be import taxes on international orders? 

We print from various locations around the world, which typically should reduce shipping fees and taxes. If your country of residence enforces taxes and fees on international imports, then your order may be subject to these taxes. They may be collected during delivery by shipping couriers - if in doubt your local postal authority will have more information about customs fees, duties and taxes specific to your location. Buyers are responsible for paying any applicable fees required to receive their items, and shipments that are abandoned or refused by the buyer are not eligible for refunds. We would recommend complying with any local requirements as soon as possible before the shipment is discarded or destroyed (usually customs will allow 7 to 14 days). Customs fees are a local sales tax unrelated to the cost of shipping, and may still apply to orders that received a shipping discount from us. 

 

SIGNING UPAND WORKING WITH PRINTS AGAINST POVERTY 

How is the signing up process? 

Signing up is simple. We will send you a terms of agreement document that outlines both parties rights and expectations and a secure dropbox link. After uploading your desired files to the dropbox folder, our team can start creating your store to any specifications you have. The terms of agreement document reiterates the artists right to retain 100% of any artwork uploaded onto our platform, and Prints Against Poverty right to sell said art through the site whilst we still have permission. Either party has the right to terminate the agreement at any time. Should you decide to stop using the platform, all we need is written confirmation from you as the artist and your store will be shut and taken offline immediately. There are no costs to closing your store. 

Could I receive a sample print when I sign up to test the quality and process? 

Absolutely. We can organise to send out a sample print once the artist has signed up to the platform. In the past, our artists have then used this print to advertise their new store and use it in a giveaway competition or sell it through their social media accounts. This is left up to the artist to decide.  

Do I have freedom to work with other printing services, or to sell my work on my own platforms? 

Signing up with Prints Against Poverty does not prevent you from operating on other platforms. We do not expect or enforce exclusivity. We aim to be a service that enables artists to have their work sold and seen by as many people as possible. Many of our artists have their own websites and social media accounts that customers can contact them directly through. Should our artists receive custom orders, we are more than happy to arrange these purchases if requested.  

Can I leave whenever I want? 

Yes. Your store can be closed any time free of charge should you decide that you no longer want to work with Prints Against Poverty